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A year in review. The Safety Guru’s Top 10 themes and ideas from our 2021 season! Get caught up with the ideas that will help you leave a legacy in 2022! Happy Holidays!
Special thanks to our 2021 season guests: Nick Marks, Michelle Brown, Donald G. James, Kina Hart, Tricia Kagerer, Curtis Weber, Brandon Williams, Candace Carnahan, Dr. Tim Ludwig, Alfred Ricci, Dr. Josh Williams, Dr. Mark Fleming, Gardner Tabon, Steve Spear, Spencer Beach, Eduardo Lan, Dr. Keita Franklin, Jason Anker, John Westhaver, Dr. Tim Marsh, Glen Cook (Cookie), Dr. Suzanne Kearns, Dr. Robert Sinclair and Russ & Laurel Youngstrom.
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Real leaders leave a legacy. They capture the hearts and minds of their teams. Their origin story puts the safety and wellbeing of their people. First, great companies ubiquitously have safe yet productive operations. For those companies, safety is an investment, not a cost for the C-suite. It’s a real topic of daily focus. This is the Safety Guru with your host, Eric Michrowski, a globally recognized option safety guru, public speaker, and author. Are you ready to leave a safety legacy? Your legacy success story begins now.
Hi and welcome to the Safety Guru. I’m your host, Eric Michrowski. It’s hard to believe it, but 2021 is almost coming to a close and we’re about to wrap up our second year producing the show for all the leaders and executives out there like you that are seeking to leave a legacy by making the workplace safer. More than any other time of the year. The holiday brings loved ones together to celebrate with those that matter the most of them. This time of the year symbolizes why my team and I do the work that we do to partner with exceptional leaders and companies that endlessly focus on ensuring that their team members come home to their loved ones every day. For that, we thank you. We extend our sincere appreciation to you for your gift of safety for each and every one of your team members. 2021 has been a year full of exceptional ideas on this show. Ideas from a diverse set of thought leaders from academia and from real world practical applications. I have two awesome episodes to cap off this year. Today I will share a reflection of the top ten ideas I heard from my guests on this podcast. The next episode first will ring in the new year 2022 with four experts sharing their top four ideas for 2022. Well, you must be wondering why four guests and four ideas whether you’re 22 is two squared.
So now on to our top ten lists for 2021. Best episodes that I’ve heard here from our guests. Let’s start with number ten. This year we had a great lineup of safety motivational speakers from Russ and Laurel Youngstrom that talked about moving safety from the head to the heart to Jason Anker that really talked about making safety part of your life and the impact of mental health on safety. We’ll get to that soon. Kina Hart and Candace Carnahan that talked about making safety personal. Curtis Webber that touched on the importance of leadership and onboarding for safety. Spencer Beach about putting safety first, listening to yourself, John Westhaver about road safety and wide matters, and finally cookie around power line safety, his episode around looking up and living. All of these motivational speakers do some exceptional work and sharing the importance of staying safe and help influence the mindsets and ultimately the behaviors of others. For that, I thank them.
Well, it is essential for every team member to choose to work safely because they recognize that safety is an investment into the experiences that they want to have with their loved ones. Sometimes we also need to step into the shoes of somebody who had an experience to understand that this could happen to us as well. Of this great lineup, two episodes really caught my attention. First one was around Russ and Laurel Youngstrom. This dynamic duo had a really authentic story around safety. What caught my attention was the story about a close friend of Russ who was there the day of the event who witnessed him getting seriously injured, falling from heights and yet a short period afterwards was also caught not wearing his safety harness while working at Heights. The other part is, Russ was very authentic. When I asked him about what would have prevented him from making this at the time, he essentially said that nothing could have stopped him. It was already in his mindset at the time. Cookie, you got to love somebody who goes by that name. Well, he had a fantastic story about powerline, safety and really that people were getting more easily injured when you could see the power line versus when you were digging, and you couldn’t see it really important story about situational awareness and a great app that gets people to reflect and think about the hazards of power line.
And now on to number nine, the Happiness Index with Nick Marks, A Statistician with A Soul. What really caught my attention about this episode was the element on the focus on a pulse, a regular pulse of your business. The work he had done had identified how pulse of the workforce is a very fluid scenario, and he brought some examples from the first few months of the coveted pandemic and how a month over month and week over week, people’s perception around the workplace were shifting. So, what really that brings forward is the importance of measuring a safety pulse on a more regular basis, not even just doing it annually or quarterly, but maybe even thinking about their workforce and their perceptions in a small sample on a weekly basis so that we get a great leading indicator and may be able to impact and drive action earlier. He also touched on the importance of psychological safety and some ideas on how to measure it really key topics for 2021 and beyond, and now on to number eight safety culture. What would a year on the safety group be without conversation on safety culture? But this year we had two great professors come and join us. Dr. Mark Fleming, as well as Dr. Bob Sinclair. Dr. Mark Fleming’s episode is interesting. He touches on the topic of signal theory, which was Nobel Prize research. Essentially, he’s trying to understand what are the signals that executives can send to truly send the message that safety matters here. Point he brings forward is that sometimes when an executive will walk around, they’ll say that safety is the number one priority, and the team members are really trying to understand. Is that signal true or not? A couple of the key items is about how can executives present more powerful impactful messages when they do spend time and field because that time and feel is going to be limited. A great episode for senior leaders to think about their messaging and sending the right signals across the organization.
The other thing he touches on is really the importance of fixing things, but also of helping people solve their own issues around safety and how that sends some very reinforcing positive signals. Dr. Bob Sinclair also came on our show later in the year, and he was talking about some of the links between safety, climate and ultimately behaviors, which is the whole reason why we’re focused on safety climate and safety culture, but also touched on the importance of complexity of rewards too easily. You can drive the wrong impact by having the wrong metrics, but at senior levels, if you don’t have the right indicators, then you may not be prioritizing safety the right way. So great episode. Very complex theme touches on it. The other element he touches on, which I’ll get to very soon and more details is around supervisory skills and how that’s a critical, critical place to begin a journey around safety culture. Really making sure that your supervisors are maximizing every single interaction to drive meaningful impact because ultimately that’s who find my teams members speak to the most and are probably the most influential in the day to day. Of course, number seven goes to Human Factors with two great guests this year.
Let’s start with Dr. Suzanne Kearns. She teaches aviation safety, and one of the things she touched on is really around how in the 70s and 80s, the culture was really around finding the air within the pilot. Post an investigation. There were a series of very high-profile aviation accidents that were primarily caused by pilot error during the 70s and 80s and really start challenging the industry to think about. Is it really about challenging the error of the pilot, or is there more to play with? One of the most interesting examples she brought forward was around Eastern Airlines.
If you remember the crash where there was a faulty light bulb that changed the attention of the crew, and they didn’t realize that they disengaged the autopilot and flew their aircraft straight into the ground, something that should never have happened. So, she really talks about how you need to lurk look at the environment and the situation touches on human performance, really as a scientific discipline of why people make mistakes. One thing I really loved about her conversation was around the Swiss cheese model. She touched about how we have multiple layers of protection, but each one of them has holes in it.
And if those holes line up, that’s where an accident can happen. So, the concept is an accident itself is actually quite rare, but those leading conditions that could allow it to happen are more frequent. So, she really focuses on how you start looking for those leading conditions and driving real impact. And then there was Brandon Williams, from fighter pilot to airline captain, who recently just got promoted as a captain. He touched on four critical themes in my mind. One, he touched on the concept of just culture learned, touching on some of the items that Suzanne Kearns also discussed.
But he also talks how that drives in your misreporting and creates a learning environment and the critical importance of it. He touched on the importance of situational awareness and tools and tactics that can help increase worker situational awareness, which is often why things go horribly wrong. I loved as well how he touched on the concept of accountability as peer accountability, as opposed to sometimes the negative view of accountability, which is where we start blaming people. I love this concept of peer accountability from his episode, and now we go to number six, where we go to Steve Spear, who teaches operations management at MIT. What I loved about this episode is he touches on the importance of really creating a learning organization if you want to drive safety. He touches on the concept of seeing problems, how that becomes a capability where people are constantly obsessed with finding opportunities to drive improvements, and then, Secondly, how they start solving them nonstop, trying to find even little things, really touches on the theme that we touched on before around human factors and human performance, really trying to solve those leading conditions. And finally, really about how do we share and disseminate that knowledge.
He touches on three stories that are incredibly powerful. First one, he has first-hand experience around Paul O’Neill’s work at Alcoa and really how Paul O’Neill did some phenomenal things around safety, truly, by driving the importance and the focus and within the organization. From his initial meetings where he talked about how we’re going to fix everything through a focus on safety, to try to make sure that he knew about every single incident within 24 hours in days prior to even a Fax machine, and how that drove really this sense of ownership, accountability across line leaders.
And finally, that if somebody wasn’t on board, how he took an action. Second one was really around US Navy, and he talked about some great examples of how you make sure a new team member comes on board and can be anywhere in the world and yet make the right call right decision. That was a great story. And finally, I would touch on Toyota, which was another example he brought on, which is really around the onboarding of a leader and really how it’s really about coaching great episode, lots of great insights about creating a learning organization, which is really the crux of driving safety performance.
This episode of the Safety Guru podcast is brought to you by Propulo Consulting, the leading safety and safety culture advisory firm. Whether you are looking to assess your safety culture, develop strategies to level up your safety performance, introduce human performance capabilities, re-energize your BBS program, enhance supervisory safety capabilities, or introduce unique safety leadership training and talent solutions. Propulo has you covered visit us at propulo.com
Now on to number five. We had Professor Dr. Tim Ludwig who joined us. The safety Doc meets the safety guru. His book, Dysfunctional Practices That Kill Your Safety Culture, has amazing resources and ideas on things that you could do and probably are doing that are making things worse around your safety culture. First thing you touched on is really stop blaming your employees. And he brings a lot of really good examples of leaders that think that our employees aren’t doing the right things and blaming them.
Again. Linked to the earlier topic around human performance. He talks about some of the theory around behavioral change and how do you make that tangible and real in the business? And does it really change from day to day through coaching interactions? And how do you actually make a change and then really the importance of the environment in which you’re operating in great book, but also great episode and now on to number four Mental health. We had four experts bring up the topic over the year, but two really caught my attention.
The duo of Jason Anker and Dr. Tim Marsh that worked together Jason Anker from more of a motivational standpoint in terms of his experience. And then Dr. Tim Marsh from some of his work and his research around safety culture. And really the key theme and what I loved about those two episodes is how they were able to directly link the impact of mental health and safety. Often people touch on the topic. They were able to connect the dots and essentially unfortunately, a lot of organizations the mental health side is being handled by HR and the safety side by the safety professionals, and what he’s advocating, what they’re talking about is really these things are often interconnected talks about the importance of active care and how active care is an incredibly important theme to start surfacing that maybe somebody is not as okay as you think today and that could be a precursor to an injury really driving that link.
Such an important theme really important for safety leaders to start thinking about the impact and how they can collaborate with HR around driving mental health within their business and now on to number three. Safety supervision. Such an important topic I mentioned before, Bob Sinclair mentioned the importance and why it’s so critical for your supervisors to really have the right skills. Eduardo talks about how often supervisors are the ones that got the least investment in teams of leadership skills often get promoted from the craft because they were really good at the job but weren’t given the tools around influence, particularly around safety.
And if you want to make a real difference for safety, that’s probably where you need to start around upgrading the skills of your supervisor. What I love about Eduardo talks about the four core critical behaviors that you need to drive in the core skills you want to bring forward, which is around how you delegate work safely, how you acknowledge safe work. So really the element of recognition and how that plays an impact in terms of ultimately in terms of the outcomes, how do you redirect unsafe work, which is probably the most challenging one?
How do you get difficult conversations nailed? How do you help coach a team member so that you get real lasting impact and behavioral change? And finally, around engaging your team around safety to get more participation, more involvement? Great episode, tangible ideas around safety supervision and how do you make it happen within your business? Definitely has to be an area of focus going in 2022. Now on to number two safety leadership. What topic could be more important than safety leadership if you want to drive meaningful impact?
Well, this episode was around with Michelle Brown, who dedicated her career to helping leaders. She speaks a lot on the impact and the key elements of transformational leadership and some of the experiences she’s had with some of those transformational leaders. Really about how do you leave a legacy? The power of questions and really, ultimately, the impact of what interests my boss will fascinate me. And how do you use that as a positive to drive safety culture change within your business? Incredibly important topic around leadership as well connects with some of the topics we heard earlier around Mark Fleming and his conversations around signal theory.
Two episodes that really touch on the impact and the importance of safety leadership, and now moving to the number one idea from my episode in 2021, we had Dr. Josh Williams introduce the concept he calls Be Hop. He brings ideas to help take your behavior-based safety to the next level. We all know that BBS has probably had the biggest impact around safety performance, but unfortunately, a lot of organization it plateaus, and often it plateaus because BBS doesn’t address themes such as safety ownership. The human performance items I talked about doesn’t go deep enough around coaching doesn’t focus sufficiently on critical observable actions.
Basically, the higher risk items that people should be observing. Key performance indicators tend to drive the wrong impact, so too much focus on mailing it in by driving up the number of observation cards. Often BBS programs lack in terms of organizational change. Don’t touch organizational systems don’t drive safety participation, and there’s still blame. As we heard from Dr. Tim Ludwig. So, Josh proposes a couple of key ideas to help introduce and integrate behavior-based safety with some of the human performance tools we talked about before to drive real, tangible impact and push.
Plus, a Plateau and performance Bee hop a great tactic, very different from traditional observation programs. If you’re looking to make a difference, listen to that episode. There you have it, folks. Those are my top ten for 2021. Listen in on December 30 as we look forward to the top four safety megatrends for 2022, the top four safety megatrends to move and power your safety performance into 2022 and then join us in 2022, as have another phenomenal line up of guests and ideas for you.
Once again, thank you for the work that you do helping workers come home safe to their loved ones for the holidays. Hey, and if you know somebody that should be on the show, let me know. Let’s make safety fun, simple and useful for executive and leaders. Let’s make a real difference. Happy Holidays from the safety guru. Thank you.
Thank you for listening to the safety Guru on Csuite radio. Leave a legacy. Distinguish yourself from the pack. Grow your success, capture the hearts and minds of your team’s. Fuel your future. Come back in two weeks for the next episode or listen to our sister show with the Ops guru. Eric Michrowski.
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ABOUT THE HOST
Eric Michrowski is a globally recognized thought leader and guru in Operations and Safety Culture Transformations. A highly sought-after Executive speaker on the global stage, he has led executive training programs, coached the C-Suite, and connected with thousands of Fortune 500 senior leaders. He has been featured on TV, in articles, and Podcasts, hosts syndicated show on the premiere business podcast C-Suite Radio and has an upcoming ForbesBooks book to be published next year. His approach is anchored in evidence-based research and practical applications in Human Performance, Process Excellence, and Organizational Change. He brings over 25-years hands-on experience in Operations Management, Culture & Business Transformations, and Safety having worked across a broad range of industries. Across his work, he has achieved substantial improvements in Safety, Operational and Financial Performance, and Employee Engagement, always by incorporating Epic Cultures to maximize results and sustainability.
Connect with Eric at https://www.ericmichrowski.com