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Advocating a Safer Tomorrow: A Mother’s Mission to Make Workplaces Safer with Patrizia Cassaniti

Advocating a Safer Tomorrow: A Mother's Mission to Make Workplaces Safer with Patrizia Cassaniti

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Join us for a deeply moving and powerful episode featuring Patrizia Cassaniti, a passionate safety advocate who transformed unimaginable tragedy into a mission for change. Patrizia recounts the heartbreaking loss of her son, Christopher, in a preventable construction incident caused by complacency and poor safety decisions. Through her story, she underscores the critical importance of putting workers’ safety first, fostering open communication, and creating a culture where workers feel empowered to speak up and know their safety concerns will be heard and respected. With passion and unwavering commitment, Patrizia challenges the production pressures so common in many workplaces and reminds us that every safety decision matters because everyone deserves to return home safely to their loved ones. Join us for this inspiring and heartfelt conversation about a mother’s mission to make workplaces safer and advocate for a safer tomorrow for all.

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Real leaders leave a legacy. They capture the hearts and minds of their teams. Their origin story puts the safety and well-being of their people first. Great companies ubiquitously have safe, yet productive operations. For those companies, safety is an investment, not a cost for the C-suite. It’s a real topic of daily focus. This is the Safety Guru with your host, Eric Michrowski, a globally recognized ops and safety guru, public speaker and author. Are you ready to leave a safety legacy? Your legacy success story begins now.

Hi, and welcome to the Safety Guru. Today, I’m very excited to have with me Patrizia Cassaniti. She’s an international keynote speaker and a director and founder of Touch by Christopher Foundation. Patricia, welcome to the show. Very excited to have you with me today.

Eric, I’m very honored to be on your podcast. Thank you for having here today.

Absolutely. So why don’t we start with Christopher’s story? Because it’s quite touching.

Yes. So, I’ll start off pretty much in the beginning of Christopher’s life. Christopher was my second son. I have three beautiful boys, and Christopher was my middle. But there’s a special story behind Christopher’s birth. When I gave birth to Christopher, when I got to the hospital, there was no heartbeat. So, they thought that Christopher was actually going to be stillborn. But when he was born, he was screaming. Everything was fine. And even the pediatricians and the obstetricians were going, what on Earth happened? We don’t understand because there was definitely no heartbeat there. Christopher was born on the 27th of March 2003. Sorry, 2001. And I brought him home on the first of April around lunchtime. And when I reflected at the time when he died, he actually died on the first of April around lunchtime, 18 years later. When Christopher was born, obviously, thinking before I even went in to have him, with an emergency Caesar that I wasn’t going to have a child. So, for me, he was always a miracle child right from the beginning, from the moment he was born. He was very special throughout his whole life with family. A lot of people were drawn to him.

A happy, very happy person, never angry, always smiling, and was truly the light. Every time he would walk in any room, and as they say, a smile, he always smiled and made everyone so happy. So, he was my angel. He was my angel on Earth, and now he’s my angel for real. And growing up, my boys were very boys, very much typical boys. And in 2017, Christopher finished year 10, and he decided he didn’t want to go on to further his education in the last two years that we normally have. In Australia, we got to Year 12. He said, Mom, I want to get into construction. At the time, I was working as a coffee lady. I had my own coffee van, like a mobile one, and I would go around to all different sites and provide coffees, and I would provide lunches, smoker to all the workers. I got to know a lot of the workers personally, and I asked the form workers on that specific site to see whether they would give Christopher a trial, and they agreed straight away. The next day, when he finished his year 10, I had He did him up in his PPE, had his white card ready, which is the white card is what allows you to be able to work on job sites and high-risk work.

He came with me 5: 30 in the first morning and started his trial and absolutely loved it. Loved the camaraderie. He loved the outside, loved the job. Everyone on that side absolutely loved him because of his kind nature, the way he was. A lot of people were drawn to him. His bosses would come up to me to the coffee van, and they would say to me, Trisha, I don’t know what you’ve done, but he’s not your typical 18-year-old. He’s the best apprentice we’ve ever had. He truly made me proud, really did. A lot of trades would also come up to me, say, If Christopher decides to change, to do a different job, please send him our way because we’d love to have him as an apprentice. That’s the type of kid Christopher was, not just at work, but at home as well. Very helpful, very kind, beautiful person. On the 27th of March, like Actually, before his birthday, about a month before his birthday, we do a lot of water skiing. We used to borrow a boat to get onto the water. I was just sick and tired of seeing my kids on their Xboxes all the time and in their dark rooms.

I grew up water skiing. I said to my husband, I said, we really got to get these kids out. We started borrowing somebody’s boat and getting onto the water and teaching our kids how to water ski. In the first year and a half of Christopher’s working life, he had saved all this money and then went out and bought himself a boat. So absolutely proud of himself. It was about a month before he died. So unfortunately, we didn’t get to use the boat, probably put in the water once or twice before he died. So, it’s quite heartbreaking. And about five years ago, just before Christmas, that boat got stolen. But coming leading up to His birthday on the 27th of March of that year, where he had just bought himself a boat, he was already up in the clouds thinking, Wow. He’s not even turned 18, and he’s already got a massive wakeboard boat. As he turned 18, it was a Wednesday morning, 27th. We get into the van as per normal, go to work at the coffee van, but I hid a cake inside the van. I had everyone’s coffee done. Everyone went off to work, and I grabbed the cake, and I went into his lunchroom, and I called his boss and said, Go gets Christopher.

It’s his birthday today. So, they went and got him. But you can only imagine when he walked through those lunchroom doors and saw his mother with a great big cake, he was absolutely mortified. He thought, Oh, my God, mom. I said, what are you doing? You can’t do this. He goes; I’m working on a job site. I’m never going to live this down. I looked at him, I said, But you’re 18. I said, we have to celebrate. I can tell you now, it was a day that I never lived down. I can tell you now. That very first day, he also had loan papers ready because he wanted to buy a car that he’d put aside that was owned by one of the steelworkers that was on site. He had just bought himself a brand-new car and was selling his car. So, Christopher approached him, he says, Mate, I’ve just bought a boat. I’ve spent all my money. And can you wait until I turn 18 so that I can actually take this loan out to buy your car? Because I need a car now. And the guy looked at him and said, Are you sure?

What if you can’t get a loan? He goes, Then I’ve got this car, and I’ve got to keep it for you. He says, oh, no, please, please do. So, he did. Christopher had his loan approved that very morning. He bought the car, picked it up on the Friday, happy as Larry. Oh, my God. He was so happy. Then Saturday, he drove himself to work for the first time in his own car. That afternoon, when he came home, we celebrated his 18th birthday with family and friends. But the whole night was spent outside in the car, up and down the street, planning what he’s going to do to the car, and the things he’s going to put on it, and the places he was going to take it to because it was a high lux four-wheel drive, so you can take it on adventures. Then on the Sunday, he gets up, he looks at me and he goes, Mom, I’m so happy because now I’ve got my car to tow my boat. But there’s one more thing I’d like to do. I thought, Oh, my God, what’s that? Mom, I want my car to be fully sick.

I just looked at him and went, What? He I said, fully sick is very expensive. Now, the word fully sick is a car that has been done up to the max. new tires, new wheels, new snorkel, all these things to make this car look amazing. I looked at him and I said, In time. I said, you’ve just spent all your money on a boat. You’ve now bought a car on loan, and you need to save some money. He says, Yeah, I know. I said, Jim, tomorrow, I’m not coming to work with you. You can go. You’ve got your own car. Now, I’m going to stay home and clean up after his birthday. Monday morning, he wakes himself up, gets in the car, drives to work. At 12:20 PM, a nine-story scaffold that was two bays wide, collapses and crushes him to death. Everything Christopher aspired for, everything, gone. All because of a five-minute complacent decision that was made that took him for life. It breaks my heart because Christopher never got to experience life as an adult. He never even got the chance to have his first beer at the pub with his mates.

And his whole life taken from him over a choice, over a decision that should never have ever been made. And that decision was to remove to move every single tie that holds a scaffold to the building on a nine-story scaffold.

Unbelievable.

Yeah. It was just absolutely insane. And not only that, but the builder also decided to lift with a crane two pallets on every single level of that scaffold, making it overloaded by 18. 9 tons.

Wow, 18. 9 tons. That’s crazy. Yeah, 18. 9 tons. So, the choices and decisions made on that day were detrimental. There wasn’t even a mistake. It was all due to getting the job done. Two weeks prior, there was an Alamac there that was removed because it was costing too much money for the company to keep it there. And because they had a crane in front of that building that they had to put the bricks on the balconies, they decided they’ll use a crane to lift the bricks on top. The hardest thing is that Christopher and Carla, his supervisor, were actually working through lunch because as farmworkers, all they were doing was they were next to the scaffold, they weren’t even on it. They were forming up a planter box which had to be poured that afternoon. The place where that planter box was situated was actually an exclusion zone, so they shouldn’t even be there. But because they were working through lunch and everyone was in the lunchrooms, the builder said, just get it done. Just get it done now because everyone’s in their lunchrooms, no one’s going to disturb you. Get done. But two brick layers had just finished their lunch, and they stepped onto the ninth floor of that scaffold seconds before it actually collapsed.

It was a 26-year-old and a 64-year-old. A 26-year-old was the one that actually felt it move away from the building when he grabbed a 64-year-old man and pushed him onto the balcony ledge. And the whole scaffold has collapsed from underneath and then crashed in, Christopher and Khaled. Prior to the scaffold actually collapsing, there was scaffolders standing in front of it with their leading hand, absolutely mortified of the load that was on there, that they actually said, we need to stop the job. We need to get everybody off the podium now and remove everybody and get those bricks off the scaffold. But it was the actual leading hand that had that she’ll be right moment to say, It’s okay. We’ve already organized a forklift to take those bricks off the scaffold and onto the balcony ledge soon. Well, that soon didn’t come soon and there were 250 workers that worked at this site. And I can tell you know that’s 250 lives that have been changed so drastically. Because when tragedy like these hits, it doesn’t affect just the person that has been injured or died and their families. It affects everybody, coworkers, managers, the business, everything.

Over choices and decisions that were made that weren’t an accident. They’re incidents waiting to happen because of complacent decisions that are made that lead up to them. The way my son died was horrific. Absolutely horrific. I will never, ever accept what happened. This is why I do what I do. To go around workplaces. I do expos, whatever it takes for me to get in front of as many workers as I can to shift that complacent mindset, give them the courage to always speak up because no one should ever go to work and die. My son survived it for 20 minutes, and then he suffocated to death. And in that 20 minute, his supervisor, who was also crushed, and his injuries are so horrific that he wishes he died with Christopher. But he held Christopher’s hand for those 20 minutes, and he said, Trish, it’s not my pain. It’s not the fact that I can’t sleep anymore. The worst part of my life and living every single day, is hearing your son scream out your name, and there was nothing that I could do. This is so heartbreaking because it affects so many families over those incidents.

This one incident that has affected the company, it has affected the decision makers who made those decisions and choices, and the whole workers that were there that witnessed it. It’s just horrific. Absolutely horrific.

It’s a horrible tragedy. And story that really, like you said, this should never have happened. There’s no reason there’s so many signs that this was not okay from removing the ties to overloading it to working in an area that nobody should have been in. One of the themes that you bring up with audiences is this element that we’re all humans and also this element of needing to walk with workers. Tell me a little bit more about that.

Yes. So, when it comes to going to work, we got to understand that we spend most of our living time at work. Our coworkers, everyone at work is like family, okay?

Right.

Even as an owner, CEO, manager, it’s still a job, okay? It is still a job for them because they still have family at home waiting as a worker, it is a job. It’s a job for everybody for us to do, but we all must do it safely. We’re not robots, and I say this all the time. A lot of people, it doesn’t matter where you are in the It’s a shame. If we all come together and work together and listen to each other, things will synergistically work. When I say walk with the workers, it’s not about walking the talk or doing what you say as a manager or a leader. Everyone has safety protocols put in place. Everyone has to do the right things at all times. We have to provide workers with a safe working environment at all times. In the end, I always say it’s the worker that makes the last decision. They are the ones in the co-face, and they’re the ones doing the job. They are the experts. And as managers, they need to respect that. They need to respect that they are the expert at what they are doing. Sure.

Managers give the job and workers do it. So, communication is key. We can’t remove the human factor. We are going towards AI at the moment as well. So, a lot of things is done in AI. We’ve got to remember that AI has no emotions. It doesn’t know when someone is fatigued. Keep that human factor when it comes to high-risk work at all times. And when as a manager, the best thing I can say is walk with the workers because we are human. And no manager ever wants to have the task of having an incident happen on their watch and the task to have to go to someone’s house, knock on the door to let them know that their loved ones are coming home.

Right.

And unfortunately, a lot of managers have that hierarchy feel of, I’m your boss, you do what as I say. I’m not understanding if someone’s being put in danger and something happens, it actually affects them as well.

Of course.

The trauma, when an incident like this happens, it does affect you mentally. And you take this home, so it affects your families as well. So, let’s all be… Let’s understand, yeah, you might have that hierarchy, you might have that leadership role, but you also have to walk with workers to see what they are doing and listen to them. Listen to what they’re saying when they’re speaking up to say, I don’t feel right. But I also encourage workers to always speak up when something isn’t right, to stop convincing themselves that it is, because that is where tragedy leads, is as soon as we have that she’ll be right moment. I’ve done this a thousand times before. Oh, Jeff did it the other day, and it worked. Why shouldn’t it work for me? We can’t live on luck. We can’t live on having They’re locked behind us because one day it’s going to pinch. And those pinch points are like black snakes. They just strike. And when they strike, it’s You can’t go back. You can’t fix it.

The lead had the chance, heard from team members saying, doesn’t look right. And that’s a perfect example of what you’re talking about in terms of when people were Is speak up, which is already a beautiful thing because as you said, it doesn’t always happen. We don’t always get people speaking up the way we want to. But here they did. Didn’t feel right. There’s at least three things that were not right that day. But this element of it’ll be okay. I think you said she’ll be right. That’s very, very dangerous to not listen to people speaking up like this.

And can you imagine their lives today? They’ll never be the same. And I do feel for them because I know it’s not just me, myself, my husband, and my children that are suffering from this. I do believe that the people who made those choices and decisions on that day that caused the scaffold to collapse, lying their bed, staring at the ceiling saying, I should have, I could have. Well, I should have, I could have does not save lives. We must listen to each other and put human life, never risk human life or injury for any job. Agreed. And it’s just not on because in the end, it’s a job. We’re all a number. Even as a leader, you’re just a number. And you get replaced Because a job gets done with or without you. But family can never replace you. If you’re mentally scarred by something, your whole life changes, even as a leader. And you take that home with you. Your family can’t replace you because your mental health declines when an incident like this happens. So, choices and decisions is what we must know, recognize when we are being complacent. That is when we have to sit there and think, why did I say that to myself?

Why did I say she’ll be right? Why did I say, I’ve done this a thousand times before? It is then that we have to stop and evaluate.

Before. And I mean, I take through my journey and through my speaking engagements with workers, I take workers and managers on a journey with me to make them understand what it feels like to be in a tragedy. I show a video of the incident. I’ve created a reenactment of the whole day; from the moment my son gets up to moment that he dies. And then it’s followed by a real video of the aftermath depicting, obviously, the trauma of those 250 workers that come to try and rescue the sun. Now, that journey is in my hope that I’m the only tragedy they ever get to see to shift that mindset of them understanding the next time they have she’ll be right moment that they to really stop. Because unless you’ve been through tragedy or have witnessed tragedy, safety will never be in the forefront of your mind. And that is what I try to do through my speaking is to bring people on that journey and allowing them to understand that we are all priceless and we all have people waiting for us at home.

Right.

This episode of the Safety Guru podcast is brought to you by Propulo Consulting, the leading safety and safety culture advisory firm. Whether you are looking to assess your safety culture, develop strategies to level up your safety performance, introduce human performance capabilities Please re-energize your BBS program, enhance supervisory safety capabilities, or introduce unique safety leadership training and talent solutions, Propulo has you covered. Visit us at propulo.com.

Another thing I want to touch on is you talked about the pressure that was on the site from a financial standpoint, and this element of some form of production pressure shows up in many different incidents. It’s often a precursor for mistakes, for people to overlook things. And you made an interesting observation where we were initially talking about how in construction, there’s always some form of pressure. But you can control it because some job sites are able to control, they’re still able to deliver, and you don’t get these types of incidents. And in others, it permeates the entire site that we’re fouling behind. We need to catch up, and everybody starts making trade-offs. Tell me a little bit about how, from what you’ve seen, you can deal better with production pressure in a job site.

So, when it comes to time and money, as human beings, we lose that human factor because we are under that pressure of getting the stuff done so that we can get it done in time. And this is where things become robotics. Things, choices and decisions that are made aren’t based on safety anymore because they just have to get done. Sure. A lot of problems are that when you’re working outside, we have to deal with weather, we have to deal with rain, we have to deal with stops where they’re uncontrollable. These problems, unfortunately, do not add on to the end date. No one says that… We’ve had a whole week of rain where we’ve not been able to do anything. We need to add another week to the end date so that we can catch up. But that end date doesn’t ever change. Everything becomes time and money. We need to hurry. As soon as you start saying, we need to hurry, get this done, and everybody works on top of each other, things start happening, and you lose control. When you lose control of a situation, you’re not only just putting workers and yourself at risk, but you’re actually putting the business at risk.

Because when an incident happens, the business suffers, and so do the people. So, there is no point There’s no point in trying to push something that is inevitable. There’s no point. We need to start having maybe legislations, laws in place that says that if we have a big weather event or a natural disaster that has stopped us from working for a significant amount of time, that that time needs to be added to the end date, which never gets done. There’s always you come to the end date and people are going, oh, you’re going to have to pay extra because you’ve gone a day over. And you got to pay extra every single day that you go over. Of course, that’s going to put a pressure on each individual, workers, managers, the big guy is pushing, come on, we got to get this job done because we need to get paid. But what is the point? What is the point if something does happen and you die? Where’s the money going to go? It’s not yours. You’re not here. Or if you’re injured, what’s the money going to do for you? And as a business, you lose your business at times, depending on the size of your business.

An incident like this, you can shut shop and just say, That’s it. That’s it for me. And you could have been working on this job on your business for years and years and years. And it gets taken down within a matter of seconds.

In this case, the job site was closed for three months after.

It cost them millions, millions and millions. For what? A job? Seriously? If they just did the right thing, if they made those right choices and not stick to the problem of saying, she’ll be right, and understand that there are human beings that are involved, this would never have happened. Those buildings would have still been here, Christopher would still be here, and 250 workers wouldn’t be affected mentally.

I’d say the production pressure also; there’s a lot that can be done in terms of how an organization bids or prices or prepare us for a job. Obviously, it’s a competitive environment. So as long as somebody goes lower, that introduces new problems. But if people are realistic about timelines, we know storms are going to happen. We know it’s just going to be rain, there’s going to be weather environment. But it’s also how the leaders show up, because I’ve been to job sites, construction sites, where you sense the pressure. Everybody knows that you’re behind. And I’ve gone to other job sites that are equally behind, and people are just like, we’re going to do it right. It is what it is. We can’t change the outcome. We’re behind. We’re going to do the right thing. And so how the leaders show up, the leaders can still stress about it in the boardroom, but not bring it to the crew, to the crowd, to the There’s many different ways because it can be very different from one side to the other. Correct.

And this is where communication is very important. Ask the workers, what can we do to make things a little bit easier if there is that time pressure. Don’t put more pressure on them. Involve workers to make that communication and actually speak to the leaders of something that they can do to make better. When I go on sites and speak to workers, I’ll get someone say, I can’t do my job because I’ve got the brick layers on top of me doing something else, and I’m scared they’re going to drop a brick on me, so I’m not going to work here. And then when time starts to get underneath and people are losing that time, they start putting people on top of each other.

Which is what happened here. 

And the planning Yeah, the planning goes out the window. All the planning that is done prior goes out the window because of time management and money. Because they’re saying, we’re losing money. It’s taking too long. Okay, now let’s just put all these workers together, get it done all at once in one day when there is a process. Everything has a process. Everything has protocols. Certain workers need to finish before another worker steps in to continue. And when those time and pressures get involved, things go pear shape. And the only way to do this is communicate with the workers. Make them understand what’s happening. Let them be part of that communication because they know best.

Make sure they have a voice, right?

Yes. They know best. They are the experts. Some CEOs, some bosses, some managers feel like as though They are the experts, but they’re really not. That’s the reason why they employ workers with the expertise to get the job done. Otherwise, they would do it themselves. It’s about understanding the worth, the worth of the worker, and the worker understanding the worth of the manager being able to tell them what they have to do. But understand that if the worker says it’s not right, it just isn’t.

You have to listen to it.

It just isn’t. Stop convincing yourself that it is.

And that’s where the leaders set the stage, because it’s also multiple levels of leaders. You talked about the CEO, but multiple levels of leaders, but they have to set the stage in, my expectation is to walk with the workers, understand, listen, seek input, and make sure that they make the right choice, because ultimately, they have a huge amount of agency of influence around how the frontline workers show up and the decisions they make.

A hundred I’ve been to so many pre-starts where I watch the leaders do the pre-start with a piece of paper in front of their face and just read. Okay? It’s horrible. They’ll say, Conquer Concrete as you are today in building C, you have to get this done and this done, and then they go on to the brick layers, brick layers, you got to do the balconies today. They’re not even looking up. They’re just reading. I always believe as a pre-start and as a leader, you don’t read just off a piece of paper. You acknowledge the workers in the room. If you’re talking about the concertos, say, hey, concertos, where are you? Put your hand up. Get their attention because I can tell you now, every pre-start, workers aren’t in full attention of what the leader is saying. They’re too busy on their phones having their breakfast or whatever it is. As a leader, call out the concrete as they’re in the room and say, Concrete is where are you? Put your hand up. As soon as they put their hand up, they’ve been acknowledged by the leader that they’re in the room and then talk to them.

Speak to them, even though you may read it, read their task, but then look up to make sure that they’ve acknowledged that task, and then connect with them and then ask the question, Is there anything we can do for you that you felt that what I’ve just given you may not work. Can you please elaborate?

I like that.

Okay. And then 100%, that’s the human factor, right?

But it’s also touching on what you said. People have best laid plans. When you start having production deadlines, challenges, and so forth, in this particular case, they did plans that nobody would have conceived doing it at the front end, hopefully. And then somehow, they just execute without even questioning, saying, Have I missed something? Because Every person makes mistakes, including leaders.

A hundred %. And if we all understand each other, how much better would our workplace be? And how much better is your workplace going to flow when your worker feels important and belongs? Because they are acknowledged. Do not just read a task to someone. Acknowledge them before you go on to the next task in the next trade. And ask the question, just say, is there anything that I’ve missed? Or is there anything you need today to make your job better?

Another part I want to touch on is one of the pieces you talk about is the importance of stopping and speaking up. And I would say the leaders also have a role in this. In this particular case, two people stopped and spoke up. And so, there’s also an element of how we reinforce when that happens so that we encourage that this is what we want to see and listen to people. But that’s a hugely important piece on the job side because nobody is able to know everything. Nobody is able to wrap their head around everything and see every potential hazard. A lot of research shows that we miss half the hazards in front of us, even if we’re experienced.

It’s because we are too busy. It’s because we are trying to get the job done. We’ve been told to get it done. This is a time You have to do it in. You don’t even ask the questions anymore. We don’t even flinch when we’re being complacent. We don’t have that anymore. We forget, and we’ve been so good now at actually ignoring our natural instincts that tell us we’re in danger because we are so busy. We have butterflies in our stomach, which is our second brain. And those butterflies are an instinct, a natural instinct to give you a warning that something isn’t right. Yet we convince it, we squash it down, and don’t even think about it, go, no, I’ve just been told I got to get this job done. I’m sure it’s fine. I’ve got to get done. Then stuff happens. And when stuff happens and you really think about it and no one, unfortunately, realize the reason why until it’s too late that you think, It’s just a job. That’s all it is. It’s just a job. Why are you risking your life or injury to get the job done?

For what? For what? Speak up. 

Say no. Because you get replaced. The job gets done with or without you. Your family is waiting for you at home. And the only reason we go to work, doesn’t matter where you are in the chain, is for ourselves and our family. Full stop. That is the only reason why we work. No one chooses to be there. No one is fist-pumping that they’re at work. No matter where you are, we all We all have to go there. We don’t choose to be there. So, the key here is we all must respect, speak up, and always, always listen. Walk with each other.

Patricia, you have a very powerful story, a very, very tragic story around Christopher and what happened that day. You’ve used it from an advocacy standpoint to drive positive change from a legislative standpoint in Australia. And then the other part you touched on briefly is you try to really bring this to life with stories, videos, really connect with the audience. Tell me a little bit about both, so both the advocacy side and some of the results on that front, but also how you make this very real when you speak to employees in different organizations around the world.

So, the way I do that is obviously through my videos, the reenactment. I only produced a reenactment this year. It took me six years to get it done because it’s my It’s also my reality. I relive my son’s death every single day in the hope that I can shift mindset in every single worker. I can’t change the world. I’m not here to change the world. I’m here to change the individual that I impact through my story, through my videos, visual videos that actually show you the tragedy. If what I do doesn’t impact, I don’t know what will. I really don’t Because I don’t sugarcoat my son’s death. I tell it as it is. The reality of it hits home to every individual to make them realize why. What are they doing? Why are they risking life to get a job done? It’s not worth it. That is the key thing for me. With the legislation, obviously, after Christopher died, it took three and a half years for me to actually figure out and really find out what happened my son because I wasn’t privileged enough to know.

Even as his mom.

As his mom, I wasn’t privileged to know all the details because I had to go through court. So, it was sealed. And no, I was allowed to know until the court date. So, me sitting down in a courtroom and listening to the judge. And prior to the court starting, I was taken into a room by the prosecutor to give me a pre-warning and to tell me that there was no law in place that held anyone culpable for my son’s death. Well, that didn’t go very well down with me.

I’m sure.

And so, I educated myself. I went out. I got myself a certificate for in WHS so that I could understand the law and then tackle the government. And what I mean, I I called the government. I went in hard, and I fought for five years for industrial manslaughter to be introduced in our state of New South Wales. Every state started to get it in through all the tragedies that have been happening and the advocacy that laws in our WHS law needed to be changed so that people are held culpably. Because if I kill someone in a car, I go to jail. In Australian laws, we go to jail. There are no ifs, no buts. If your fault or not, if I kill someone on the streets, I go to jail. But if you killed someone at work, there was no penalties, none. There’s just a penalty for the organization. At the time, the highest penalty was $3 million. So, introducing industrial manoeuvrer, not only did we increase those penalties to $25 million for a category one offense, but also 20 years for people who are workers who are responsible for someone’s death, which brings in consequences when something isn’t right.

And when deliberate needs are done. And when you ignore it.

Yes. Yes. When you foresee a problem and you speak up and nothing is done about it, you are responsible for that person dying. No one goes to work intending on dying But no one also goes to work intending on killing someone either. But unless we put these consequences in place and let people understand that we all are responsible for safety, every single one of us, management to CEOs, to builders, to the actual workers. We are all responsible for safety, and we all need to work together. So yes, our laws did change. It took me a while to fight them, but these consequences needed to be put in place to stop people from doing the wrong thing because they just had to get the job done. Right.

And Patricia, if somebody wants to get in touch with you, would be interested in hearing about having you present to the organization, what’s the best way for them to reach out to you?

They can go on to my website Our website, which is https://www.letstalkaboutsafety.com.au/ That’s https://www.letstalkaboutsafety.com.au/ or they can also email me, which is [email protected]. I’m very easily found on LinkedIn as well. Just my name and touched by Christopher. If they Google my name Patrizia Cassaniti. I’m very much, very easily found on social media with LinkedIn as well.

Excellent. Thank you so much for joining me today to record this episode, for sharing Christopher’s story, as painful as it is to talk through. I really appreciate the time you took.

No, thank you for having me. And thank you for thinking of me to be on your podcast. So much appreciated. Absolutely.

Thank you for listening to The Safety Guru on C-suite Radio. Leave a legacy. Distinguish yourself from the past. Grow your success. Capture the hearts and minds of your teams. Elevate your safety. Like every successful athlete, top leaders continuously invest in their safety leadership with an expert coach to boost safety performance. Begin your journey at execsafetycoach.com. Come back in two weeks for the next episode with your host, Eric Michrowski. This podcast is powered by Propulo Consulting.

ABOUT THE GUEST

Patrizia Cassaniti is an international award-winning work health and safety advocate whose lived experience has become a catalyst for cultural change across Australia’s workplaces. In 2019, her 18-year-old son, Christopher, was tragically killed when a scaffold collapsed—an incident that was entirely preventable. Since then, Patrizia has dedicated her life to confronting complacency and inspiring workers to speak up for safety without fear.
Her presentations are raw, emotional, and unforgettable—reminding every worker why their family is the reason to work safe every day. Through her foundation, Touched by Christopher, Patrizia supports families who have lost a loved one at work, helping them grieve without the burden of financial stress.
Book Patrizia to deliver this powerful, life-saving message at your next safety event: [email protected] | +61 414 656 621

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Building a Solid Foundation: Navigating Production Pressure and Prioritizing Safety for New Frontline Workers with Tom Corfield

Building a Solid Foundation: Navigating Production Pressure and Prioritizing Safety for New Frontline Workers

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ABOUT THE EPISODE

We’re excited to have Tom Corfield join the podcast this week to share his inspiring and heartfelt story of lessons he’s learned in overcoming adversity and prioritizing safety. At the age of 17, Tom was working as an apprentice in construction when he was involved in a workplace incident that left him blind. In this deeply moving episode, he shares the impact the incident had on his loved ones and his mental health. Tom’s message is sure to motivate you to build a safety foundation based on effectively navigating production pressure, leading with vulnerability, and prioritizing safety for frontline workers who are new within an organization. Tune in!

READ THIS EPISODE

Real leaders leave a legacy. They capture the hearts and minds of their teams. Their origin story puts the safety and well-being of their people first. Great companies ubiquitously have safe yet productive operations. For those companies, safety is an investment, not a cost for the C-Suite. It’s a real topic of daily focus. This is The Safety Guru with your host, Eric Michrowski. A globally recognized ops and safety guru, public speaker, and author. Are you ready to leave a safety legacy? Your legacy success story begins now.

Hi, and welcome to The Safety guru. Today I’m very excited to have with me Tom Corfield. Tom is a motivational speaker. He’s here to talk about an incident that happened 15 years ago and some of the effects that it had and some of the roles that leaders have, and particularly he was new into his role at the time. Tom, welcome to the show. Very excited to have you with me.

Hi, Eric. Thank you. Thanks for the offer. It’s been a pleasure. Hope you’re well. Really want to get my story out there and tell you guys all about it.  

Definitely. Why don’t we start there? What happened? You were new in your role, you had recently started. Tell me about what happened. 

I’ve always been interested in brick laying and being a construction worker. I got myself into an apprenticeship in the UK, a bricklaying apprenticeship with a big construction company. I was doing really well in my building. I was getting my level, my sitting guilt. I was progressing and doing really well with the brick laying. But then that was in the college part, and we then got put out onto. I went out onto this site, got on the site and just started. 17-year-old Tom just coming out of school. And it’s a big change. So, from being in school days and then, wow, you’re on this big site with machinery and noises and drills and everything going on around you. That day I got to the site. I always remember the day that happened. It was a wet day and tyrannical rain. It was like walked out and put my boots out and walked out onto the job and it was covered in mud already. But at that day, I was helping some laborers, helping the laborers load out for the brick layers below. And obviously as a starter coming up from the bottom, that’s the first major job you get done given is to help the libraries load out the bricks, the compo, things like that.

So, I was up on a scaffold, and I was carrying blocks. And like I said, I was only 17 years old. I was carrying concrete blocks and I could only carry one. And at this point, I was on the scaffold and the supervisor was working for, I’d seen him, and he shouted up to me, Tom, if you can’t carry two blocks, don’t carry none at all. So, I thought, oh, that’s my supervisor saying that I better stop what I’m doing. So, I asked the lab as I was working with, what do you want me to get him? Because he wants me to carry two blocks and I can’t carry the weight of two blocks if you understand. So, I started filling up the bucket and the compo, which is the wet cement in the big tub and picking it up onto my shoulder in a bucket. And I’m walking along a scaffold and having to come down to a staircase below where there were two group lads waiting for me to pass them their compost. Like I said, it was torrential rain. The rain was getting worse, and we’ve been told by the supervisor that day we would get the job done and we’d be able to have the Friday off.

The Friday was apparently it was a wet day as well, so I said, get the job done today and everyone will have an early day frauded. So, you can imagine the pace has picked up. So, I’m back and forth with these buckets of wet cement. And at the one point, I took it off my shoulder and as I took it off my shoulder, it slipped out my hands. But I’ve automatically gone forward with it. It’s all in one motion. Sure. And the buckets hit flat down on the floor and the splash back has gone straight up into my eyes, my nose, my mouth, everywhere. My whole face was just covered in wet cement. I don’t know if a lot of people know, but the cement is a lime base. So, they add lime to it, which helps it more workable. So, at the point, I’ve been told about lime burns and things like that at college. And all of a sudden, I just screamed out. And the two libraries I was working with, they came, they picked me up and said, come on, we’ve got to get straight to the toilets to wash your face out.

And people didn’t understand the amount of cement that got into my face and into my eyes. I had to wash my eyes out in the sink, and it was that bad. Took me to the side office to use the little oil wash solutions that most companies have in the first aid box. They unfortunately ran out and didn’t have enough to clean my eyes out with. So, my supervisor then picked me up. He took me then to the nearest hospital. We got lost on the way to the hospital. Eventually, got to the hospital for them to tell me that I am probably never going to be able to see again and this was all due to the lime penetrating the eyeballs. And it was just burning the eyes. So, I got to the local eye hospital in Birmingham, and I was then told at 17 years old, you’re probably never going to be able to see again. And the guy what it led up to was having my eyes scraped. They were putting cotton wool buds, long cotton wool sticks and scraping the eyes and trying to get the cement out of my eyes. And this had happened around midday, and they were still scraping cement out of the back of my eyes. Like it’s nine o’clock in the night. Oh, my goodness. My parents, they got the phone call to say that I’d been in an accident at work. My mom’s last day at work for around two years where she was then my career. I was not knowing if I was ever going to see again. And yeah, that’s where my life drastically changed and went to the worst. Depression, suicide, a lot of things changed then because I was a 17-year-old lad who had the freedom to do anything he wanted. He just wanted to be a builder and have his own construction company later on in life to then one day, never knowing if I’m ever going to be able to see again. So, yeah, it messed with my head. I can’t really say words that can explain it, but just lying in a hospital bed, not being able to see a thing and just listening for the noises around you, it was heartbreaking. No kidding. And it was heartbreaking for family and friends to see me in that way.

So, if we go into that day, you’re new in the role, you’re 17 years old, unfortunately, hear that story too often. Somebody who’s new comes on a site, wants to do a good job. Supervisor is sending a message of – “Let’s get it done”, and specifically putting pressure on you, what are some of the things that organizations can do with a new employee that comes in? Because you want it to do well. My guess is you were going above and beyond trying to show I’m doing my best.

You want to show that you’re keen and you want that job. You know what I mean? You want to show people and that supervisor or that manager that you want to work hard for them. And that’s what I was doing. I was trying my hardest to get to keep up with the other l avers because when you’ve got about 10, 15 brick layers in front and who are constantly lying, you’ve got to keep constantly throwing bricks there, blocks there, cement, compost, mix. It’s a stressful time. And coming from a young lad to then straight ship straight onto the building sites like that. And you’ve got supervisors screaming down your head. And it’s a big pressure. It’s a lot of pressure for these young lads. And I’ve met a lot of young apprentices over the years now working on site. And they’re in much change, but people need to realize you’ve got to give these young lads a chance. They might not know everything that’s going on the job and people are expecting them to know a lot. And you can’t just expect someone to come out of school and know what everything they need to do, and I think that’s where a lot of supervisors do push people. And when it’s your supervisor, you’ll think that’s what you should be doing. And that’s how they want everything to be done. And unfortunately for me, that day I was stressed, and I was rushed and.

I was soaking wet, working in wet conditions and it all hit in one. And things I do now, I make sure I take a step back before I get given a task. Step back, take a step back and check your surroundings and things like that. Just look away and look at what you got to do instead of jumping straight into it and then eventually could lead to an accident.

What are the things that a supervisor could do to set the right frame? Because I’m assuming you come to the site, there’s some form of site induction orientation about the risk, the hazards. What are some of the things that leaders and organizations can do to influence driving the right choice? Obviously, the supervisor and how he showed up wasn’t helpful because he was talking about try to shorten the day, you don’t have to work tomorrow, things of that nature. That creates a pressure across everybody to try to move faster. And yes, productivity is important, but that’s where short cuts can happen, and we make mistakes.

This is it. Things like where they told everyone on site that they probably wouldn’t have to come to work tomorrow because of rain. That probably should have been done at the end of the day. So, people didn’t rush to get the job done and think, I’m getting a day off tomorrow thing. It could have been the super bowl. I could have left that till get the job done and then tell the lads they wouldn’t have to come in tomorrow. It would have been a lot better for people to hear that. But just in general, just really just to have more induction and start. When people come onto the sites, it’s probably a best thing to show people examples of accidents that have happened. For example, mine, over the years of me working, I did used to do induction for the lads on site, and I always told them about my accident and give them a bit of knowledge about what happened to me, just so when they go out onto site and they have to have a job which is task specific, wearing glasses. And then I’ve told them more about my accident. It might make them think, oh, that lad told me about his accident.

I better just put some glasses on before I do this job in case something flicks up and hits me in the face. And this is more like what a lot of supervisors should be doing to their employees, just telling them things that could happen and that has happened, not to scare them, just to make them realized and make the awareness. And that’s what I’m trying now is just to make people aware of how easy an accident like what happened to me happened. Because one day you could be going to work, the next day you might not be coming home. And that’s the sickening thing about it. And a lot of people have got families which depend on them, especially us. We are like the main source of family income.

So, a lot of supervisors, to me, these days, they need to just think about the jobs they’re saying they need people to do because at the end of the day, you could task, you could set someone a task or a job and you might know it’s not safe, but you’ve still sent that employee out to do this job. And then something could happen to them, an accident or even worse, death. And that supervisor’s then got to live with that for the rest of his life. I probably said supervisor who was looking after me, knew about what happened, and I’ll stick with him for the rest of his days because I don’t suppose he knows what’s happening to me now. 15 years later.

This episode of The Safety Guru podcast is brought to you by Propulo Consulting, the leading safety and safety culture advisory firm. Whether you are looking to assess your safety culture, develop strategies to level up your safety performance, introduce human performance capabilities, re-energize your BBS program, enhance supervisory safety capabilities, or introduce unique safety leadership training and talent solutions, Propulo has you covered. Visit us at propulo.com.

Is there as well some elements here in terms of preparedness? So, you mentioned safety glasses. Should you have been wearing safety glasses? Is this something that should have been thought through before that the site should have prepared you for? Should there have been enough solution for an incident like this so that on site they had enough?

This is the thing that obviously, yet they didn’t have enough wash solutions on site, which it was a separate salt to the company I was an apprentice with. So, I was like a subcontractor to this main contractor.

So, the glass is policy that wasn’t really heard of back 2006, 2007. It was more or less if you were wearing glasses, it was down to your own. It was off your own back. It wasn’t pushed to your bottom line, like the companies or the health and safety. It was more like a task specific, wear them glasses if you were wearing it, if you’re doing cutting steel or cutting bricks or things like that or chopping bricks. So, it was up to you if you wanted to wear them. But then my accident happened. The company I was working for, they had the health and safety obviously got involved. And a lot of companies over the years since have made it mandatory for all their employees to wear glasses on site. I know the company I was working with, as soon as you walked onto that job, you had to wear full PPE, glasses, hardhats, boots, gloves. And that was from when you started to work to when you come off the job. So obviously, before nothing was heard of until Tom here as this accident, dropped this bucket of cement and it splashes in his eyes. And that’s what I mean I wasn’t given glasses to people. Didn’t realize how bad it was. A lot of people still to this day don’t understand how a bucket of cement can cause someone to go blind until they see a picture.

But this is the thing. Safety specs and safety glasses on site are obviously I’d always wear them myself. I’m site now, I’m constantly got my safety specs on because tiny bit of dust could get into my one eye and I’m blind again. And like I say to people on my motivational talks, I drive around on dumpier trucks and things like that. And if something goes in my eye without a pair of specs on, I could potentially hit someone, and the worst could happen. So, I have to be wearing more safety glasses all the while.

That’s what I’m trying to make people realize is that wearing these glasses, yeah, people might feel like they look a bit odd wearing these big glasses on your face. But if they’re going to protect these eyes, and this is the main thing that people need to realize, you have an accident like I had with my eyes. And you’re self-employed, working on a grant or working on a grant or you’re working on a site and your self-employed lads and you have an accident and you’re off for work for a year and no money’s been made, who’s going to be making that money? And it’s just a breakdown of things that you’ve got to make people realize is if you lose your job, you could lose your home and you could lose your family, you could lose your life. And the horrible steps that he could go down. And looking for me, I didn’t have to go down that way because my family, I had a strong family bond and they kept me in the right position. It did mentally mess with me in my head. And it happened. But now I’m trying to make a negative into a major positive.

Tell me a little bit about that. In terms of the knock-on effects, you touched on the impact personally in terms of how there was a physical pain, the physical impact. Tell me a little bit about what was the knock-on effect on family loved ones and then where you are now.

At the accident, like I said, I was a 17-year-old, still lived at home. My parents both lived at home. My brother lived at home. He was just going to university. Like I said, my mom, from that day forward, my mom was my career at 17 years old, being 17 years old and having your mom care for you and look after you. Just two weeks before the accident, passed my driving test and that’s one of the main things I wanted to do as a kid had my own car. Then you got your own freedom. I had my own freedom for two weeks. I was in work; I was driving my car to work. Then one day, not knowing if I’m ever going to see again, my mom being my career. He put pressure on the family, he did. I’m not going to lie, he eats. Mum and dad, they had arguments and things. My mom was taking me to the hospital every Monday. That was more or less a full day sitting around hospitals. And that happened for about a couple of years. She had to do a lot of things. I more or less was bedbound, or I was laying a settee.

So, she was more, made my food, made my drinks, things like that. Like put my drops in. I had to have drops. I was having all drops in every hour of the day, day and night. So, I was having that many different all drops, so she had to make her own spreadsheets so she could then make sure she was putting the right drop in the right eye. So, it was like a day. It was like a full-time job just looking after me for two years. And it was hard. My dad, he was the one who had to then keep the money coming in. Like I said, my brother was about to go to university. He obviously did. He needed money to pay for his university and things like that. So, he did put pressure on. I can’t not fault my family for everything they’ve done. If it wasn’t for them, I probably wouldn’t be speaking to you now. The state of mind I was in after the accident, I was ready to give up. And luckily, like I said, having that, then parents look after me and be behind me, it’s made me into that better person today. And now I have nowadays, like I said, I’m trying to do these motivational talks to make people realize and make things aware of how easy these accidents can happen. I lost the confidence. That was another big thing for me. Confidence was a big loss. I couldn’t talk to people. I couldn’t have face to face conversations. I couldn’t speak to women. I was paranoid about people looking at me in a different way. So, I didn’t put myself out there to meet girls and things like that and then a few years ago, five years ago, I met my beautiful fiancée who now is making me a stronger person and making me to the biggest person now to get up and speak to hundreds of people and make people aware. I can’t fault her for anything. She’s done so much for me in the last few years. That’s how the change in my life has happened. It’s like going from being down in the dumps and not knowing what’s going to happen to me in life to now being up there about to get married, have a baby on the way, have a beautiful girl, my fiancée, and a lovely house, and doing these motivational talks to hopefully prevent other people going down that path, and just making awareness and realization of what could happen.

I think it’s a great ending to a horrible incident in terms of where you’re at. I think there’s some important pieces here just in terms of, as I shared, somebody new to the job is much more likely to get influenced by production pressure, things of that nature. There’s a lot to be done when you bring in your employee. I’ve seen some leaders that do a phenomenal job recognizing that and showing up, making sure that somebody doesn’t feel they need to need to rush, that making sure that they reinforce that what matters is their safety. And if it takes a little bit longer to do it, that’s okay. Just really making sure that somebody who’s an apprentice, who’s learning, is taking the time and is not negatively impacted by production pressures. There’s a lot of elements that can be done in terms of creating a setting that’s welcoming and also identifies the risk and the hazards to prevent early on. And I think that’s an important story or message from his story.

It’s true. Young employee should be supervised from the date that someone step on that site to the time they finish. They shouldn’t be left alone because like I said, anything could happen. And this is what people need to realize. These supervisors need to understand that when they send people out on sort, then they need to know that even the person they’re sending out on sort is their monster straight because a lot of us have problems at home and we don’t know what to tell people about it. I could have a problem at home, I go to work and that problem’s in my head and it’s taking my whole concentration off the tasks I should be doing at work. Like I said to these supervisors, even before you send someone out, just check them all out in the morning, just have a chat with them. Did you get up too much last night? Did you have a good weekend? Just find out a bit about the lads you’re working with. It helps people out mentally. It really does. I love having the conversation with people at work. Now it’s great. I love going to work and especially working on site.

It’s a different… It’s a good crack. Everyone gets on with each other and we all have a laugh. But you’ve got to make sure because all men, most men work on site and a lot of men do need to talk up and speak up a bit and speak about the problems because if I didn’t speak about my problems and I bottled it up inside, it could lead to other things. And that’s what a lot of us men do. And that’s what I like to cover in my talks, a lot more about men speaking and opening up to other blokes. And don’t be worried about what other people think about. But I could probably say people would say things about me doing the things I do now because it’s what I used to do. But you’ve got to make a change in life. It’s not all about sitting in the background. You’ve got to get yourself out and make people understand you a bit more. That’s one thing, like I say, us blokes don’t like to do because we feel like with a strong bond, we’re that main person in the family and things like that.

You don’t want to show people your weaknesses, but it’s all wrong to show people your weaknesses. Don’t be scared about showing other men or other people that you’re weak because we’re not all weak, we’re strong. This is what we all need to start doing these days is just opening up a bit more to other people. Not too much. Like I said, in the morning, you’ve got your lads coming in the office and just have a chat with them and just check that they’re all right before you send them. See how they’re doing.

Just before you send them out on a job, or you could be going up a big building, or it could be high or down the ground. But just check they’re all right before they go out onto the job. In case something isn’t all right, and they then do have an accident, which you could have prevented as a job supervisor.

Simple things, but incredibly important things.

Exactly.

In terms of creating the rapport when you get somebody on site. And I think also recognizing that a new employee and apprentice is trying to do their best and they interpret from their leaders what good looks like and are more likely to rush or do something, cut a corner if they think that that’s what’s desired of their leader. That’s it.

That’s it. This is why I’m trying to do this now because… Well, like I said, I was a young lad at one point and that’s what happened. And if I can stop other young lads losing the salt or losing anything, you know what I mean? I know I’m doing a good job and that’s what it’s all about is making sure they’re aware of everything that’s going on in the workplace.

Sure. Tom, really appreciate you sharing your story and congratulations on your new addition to your family coming and the upcoming wedding. Wishing you all the best. If somebody wants to get in touch with you, Tom, and is interested in hearing your story or having you share your story, how can they do that?

I’m on LinkedIn under Tom Corfield, Motivational Talker, and Facebook, Instagram, everything. But yeah, LinkedIn is the main source of where you can find me or anything. That’s where I put a lot of my talks, a lot of my speeches I’ve done over the years. Everything gets uploaded onto LinkedIn. So, if anyone is interested or would like to hear my speech and my story about the accident and my life and awareness and health and safety, mental health, yeah, Tom Corfield. That’s where you can find me. But I appreciate the invitation, Eric, and I hope I can make a difference.

Absolutely. Well, thank you for sharing your story and for joining the show today.

Thank you, Eric. Cheers. Thank you.

For listening to the Safety Guru on C-Suite Radio. Leave a legacy, distinguish yourself from the pack, grow your success. Capture the hearts and minds of your teams. Elevate your safety. Like every successful athlete, top leaders continuously invest in their safety leadership with an expert coach to boost safety performance. Begin your journey at execsafetycoach. com. Come back in two weeks for the next episode with your host, Eric Michrowski. This podcast is powered by Propulo Consulting.

ABOUT THE GUEST

Tom Corfield suffered a workplace accident 15 years ago where he lost sight in his left eye. He was just 17 when cement splashed back in his face, covering his eyes leaving him blind. Tom raises the key message that such a small incident had a huge impact on himself, his family, and his colleagues. It strengthens the message that managing health and safety, no matter how trivial it may seem, is so important.

For more information: https://www.linkedin.com/in/tom-corfield-803039180 or [email protected]

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The Safety Guru with Eric Michrowski

More Episodes: https://thesafetyculture.guru/

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Powered By Propulo Consulting: https://propulo.com/

Eric Michrowski: https://ericmichrowski.com

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EXECUTIVE SAFETY COACHING

Like every successful athlete, top leaders continuously invest in their Safety Leadership with an expert coach to boost safety performance.

Safety Leadership coaching has been limited, expensive, and exclusive for too long.

As part of Propulo Consulting’s subscription-based executive membership, our coaching partnership is tailored for top business executives that are motivated to improve safety leadership and commitment.
Unlock your full potential with the only Executive Safety Coaching for Ops & HSE leaders available on the market.
Explore your journey with Executive Safety Coaching at https://www.execsafetycoach.com.
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